Effective Date: June 1, 2025
Welcome to Trustsdeck. By accessing or using our platform, services, and tools, you agree to abide by the following Terms and Conditions. Please read them carefully.
Trustsdeck Ltd is an independent, AI-powered customer review platform based in Lagos Island, Nigeria. We connect businesses and consumers through verified feedback and support tools to foster transparency and trust in commerce.
By using our website, mobile app, or related services, you confirm that you are at least 18 years old and agree to these Terms, our Privacy Policy, and any additional terms we may publish.
To post reviews or access business tools, you must create an account using a valid email address.
You agree to:
Keep your login credentials secure.
Provide accurate, complete, and up-to-date information.
Accept responsibility for all activity under your account.
We reserve the right to suspend or terminate accounts that breach these terms or our policies.
You may only post reviews about genuine experiences you've had with businesses. By posting a review, you confirm that:
Your experience was real and recent.
You have no conflict of interest.
You do not use offensive, defamatory, or misleading language.
We do not allow:
Fake, incentivized, or biased reviews.
Reviews written on behalf of others without disclosure.
Multiple reviews from the same individual for one experience.
Violating these rules may result in review removal or account suspension.
Trustsdeck uses AI and machine learning tools to detect fraudulent behavior and verify genuine reviews. This includes analyzing IP addresses, user behavior, metadata, and other signals.
We reserve the right to flag, hide, or remove reviews suspected of violating our policies.
You agree to use Trustsdeck for lawful purposes only and not to:
Misuse the platform to spread spam, malware, or harmful content.
Collect or harvest user data without consent.
Interfere with platform security or functionality.
Businesses may use our free and paid services, which include customer support tools, analytics, and marketing features.
By subscribing to a paid plan, you agree to:
Pay fees as described in your chosen plan.
Abide by usage terms for tools like review invitations and widgets.
Maintain ethical and non-manipulative practices in collecting reviews.
Non-payment or abuse of services may result in suspension or downgrading of your account.
All platform content, design, trademarks, and code are owned by Trustsdeck Ltd or its licensors. You may not:
Copy, reproduce, or distribute platform content without permission.
Use the Trustsdeck name or logo without written consent.
You retain rights to the reviews you write. By posting a review, you grant us a non-exclusive, royalty-free license to use, display, and distribute it.
We aim to maintain a fair, accurate platform but cannot guarantee:
The truthfulness or accuracy of reviews.
Uninterrupted or error-free service.
Business responses or resolution of customer issues.
Trustsdeck is not liable for business outcomes based on user reviews or decisions made using the platform.
To the maximum extent permitted by law, Trustsdeck Ltd will not be liable for:
Loss of profits, data, or goodwill.
Any indirect or consequential losses.
Claims related to user content.
Our total liability will not exceed the amount paid by you (if any) for our services in the past 12 months.
We may suspend or terminate your access to the platform if you:
Violate these Terms.
Post fake or harmful content.
Engage in behavior harmful to the Trustsdeck community.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any legal disputes will be handled in the courts of Lagos State.
We may update these Terms from time to time. Material changes will be communicated via the platform. Continued use after changes means you accept the revised Terms.
Have questions? Contact our team:
Email: legal@trustsdeck.com
Phone: +234-XXX-XXX-XXXX
Address: Trustsdeck Ltd, Lagos Island, Nigeria
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